How Our Service Works for You

  1.  Look over our website.  Familiarize yourself with our Terms of Service, our pricing, and our FAQ.  If you still have questions once you have read all of this information, e-mail us, and we will happily provide answers.
  2. Decide which service is best for you.  For detailed descriptions of the services we offer, please refer to our pricing page.
  3. Thoroughly read this page to make sure you understand how our service works, and what information we will need from you in order to review your document.
  4. Use our submission form to send us your contact information, requested service, and documents.  Please make sure you fill out the form completely.  Any missing information will result in a delay before we can begin reviewing your document.  If you wish to submit more than one document for review, please complete a separate submission form for each document.
  5. As soon as we receive your information, we will respond with payment information.
    1. If you have chosen to pay via Paypal, you will receive a Paypal invoice to the e-mail address you gave us.  This invoice will contain instructions for completing your Paypal payment.  Please note: All payments made via Paypal will incur an additional service charge of $1.25.  
    2. If you have chosen to pay with cash or a personal check, our e-mail to you will contain instructions for submitting payment.  This may include a mailing address to which you can send a check, or arrangements for a local public meeting place to exchange a cash payment.  ACE does not accept cash payments through the mail, due to the risk of loss.
  6. If you have submitted your document electronically, we will begin the review process as soon as your payment clears.  In the case of a Paypal EBT payment, this will usually be immediate.  If you pay by e-check with Paypal, your payment will usually clear within 3 business days.  In the case of cash payment, we will begin work as soon as we have the cash in hand.  In the case of a personal check, we will begin the review as soon as your check clears.
  7. If you have chosen to submit a hard-copy document, we will begin the review process as soon as BOTH your payment clears, and we have the document in hand.  We will also make arrangements with you in advance for the method by which you would like us to return your hard-copy document once it has been reviewed.  If you have questions about how long it is likely to take for us to receive your payment and begin reviewing your document, PLEASE ASK BEFORE SUBMITTING INFORMATION OR PAYMENT!  It is your responsibility to plan enough time for your payment to clear and your document to be reviewed and returned.  
  8. Once your payment has cleared, we will begin reviewing your document based on the service and deadline which you requested at the time of your order.  As soon as we have finished reviewing your electronic document, we will send it to the e-mail address you gave us with your order.  As soon as we have finished reviewing a hard-copy document, we will return it to you by the method agreed upon at the time you delivered it to us.


Submission Guidelines

 In order to review your work, we need the following from you:
  • A request from you that specifies the service needed (proofreading, editing, or commenting), the deadline, and your contact information.  Please read these guidelines thoroughly before submitting documents, and use our submission form to send all required information and files.
  • A copy of the document which you want reviewed.  We prefer documents submitted in electronic format; accepted formats include Microsoft Word (*.doc or *.docx), rich text (*.rtf), or plain text (*.txt).  If you are using a word processor other than Microsoft Word, you should be able to save a copy of your document as a rich text file before submitting it to us.
  • We are willing to review hard-copy submissions, if that is your preference.  It is your responsibility to contact us to make arrangements to get a copy of your document to us, either by mail or hand delivery.  We are willing to arrange face-to-face pickups at public locations in the Charleston/Mattoon area.  If hard-copy review is your preference, please plan additional time for delivery before and after review.  Please note: if you choose to make arrangements for hard-copy review, please be aware that we will be unable to make any required changes if you select proofreading or editing services.  We will be able to note what corrections are required, but once the reviewed document is returned to you, it will be your responsibility to implement those changes to the original document and reprint a corrected copy.  Please plan your requested deadline accordingly.
  • The assignment or project guidelines which describe what your work is supposed to accomplish, including any requirements such as style (MLA, APA, Bedford, etc.) or other formatting restrictions.  If your teacher or supervisor has given you a stylesheet, grading guidelines, or other information regarding their expectations for your finished document, please include a copy of that, too.  Just don't ever send us your only copy of important class or work information!
  • Payment is needed before we can begin work on your submitted document.  As explained above, after you have submitted your request for services using our submission form, you will receive an e-mail confirmation which includes payment instructions.  Payment is accepted in cash, or via Paypal.  Payment by personal check or money order may be accepted if arrangements are made in advance, and the required information is included in your request for services.